Cleanr Privacy Policy

Effective Date: March 1, 2026

Cleanr LLC (“Cleanr,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you access or use our websites, applications, booking tools, provider tools, communications, and related services (collectively, the “Platform”).

This Privacy Policy applies to customers, prospective customers, independent service providers, applicants, site visitors, and others who interact with Cleanr through the Platform.

1. Who We Are

Cleanr is a technology marketplace that facilitates connections between customers and independent third-party cleaning service providers.

Entity: Cleanr LLC
Address: 8 The GRN, STE. B Dover, DE. 19901
Privacy / Legal Email: legal@cleanr.app
Support Email: support@cleanr.app
Phone: (470)857-1116

2. Information We Collect

We may collect personal information in the following ways:

Information You Provide Directly

This may include:

• name

• email address

• phone number

• billing address

• service address

• home or property details relevant to service fulfillment

• booking preferences and service instructions

• payment-related information submitted through our payment processors

• customer support messages

• reviews, ratings, and survey responses

• photos, videos, claim materials, or other information you submit in connection with support, disputes, or incident reports

Information Collected Automatically

When you use the Platform, we or our service providers may automatically collect certain information, including:

• IP address

• browser type

• device type

• operating system

• pages viewed

• referral source

• session activity

• timestamps

• approximate location based on device or IP data

• cookie, pixel, web beacon, SDK, and similar technology data

Provider and Platform Activity Information

If you apply, onboard, or participate as a provider, or if you book or manage services through Cleanr, we may collect information related to:

• account creation and account activity

• bookings, payments, refunds, cancellations, and reschedules

• communications related to a booking

• provider service areas, availability, and onboarding details

• support, complaint, dispute, and trust-and-safety review activity

3. How We Use Personal Information

We may use personal information to:

• provide, operate, and improve the Platform

• create and manage user accounts

• facilitate bookings, scheduling, matching, and service fulfillment

• process payments, refunds, credits, and related transactions

• communicate with users about bookings, reminders, support, account activity, and updates

• personalize user experiences

• improve service quality, reliability, and Platform performance

• detect, investigate, and prevent fraud, abuse, unsafe conduct, unauthorized access, or policy violations

• investigate complaints, incidents, disputes, and claims

• support Cleanr Booking Protection or similar trust and safety reviews

• comply with legal obligations

• protect the rights, property, safety, users, and business interests of Cleanr and others

• send marketing communications, where permitted by law

4. Cookies and Tracking Technologies

We and our service providers may use cookies, web beacons, pixels, SDKs, and similar technologies to:

• operate and secure the Platform

• remember preferences and settings

• analyze traffic and usage patterns

• improve content and user experience

• measure marketing and advertising performance

• support retargeting or similar advertising efforts, where used

You may be able to manage cookies through your browser or device settings. Disabling certain technologies may affect Platform functionality.

5. How We Share Information

We do not sell personal information for money. We may share personal information in the following circumstances:

• with service providers and vendors that help operate the Platform

• with payment processors and payout providers

• with communications, analytics, hosting, security, and support providers

• between customers and providers as necessary to facilitate bookings and services

• with consultants, attorneys, accountants, insurers, auditors, or similar advisors

• in connection with trust and safety reviews, incident investigations, complaints, disputes, or claims handling

• to comply with legal obligations, lawful requests, subpoenas, or court orders

• to protect the rights, safety, property, and security of Cleanr, users, and others

• in connection with a merger, acquisition, financing, restructuring, or sale of assets

• in aggregated, anonymized, or de-identified form

6. Marketing Communications

We may use your information to send promotional emails, text messages, or other communications about services, offers, updates, or opportunities that may interest you, subject to applicable law.

You may opt out of marketing communications by using the unsubscribe link, following reply instructions, or adjusting settings where available.

Even if you opt out of marketing communications, we may still send transactional or service-related communications, including booking confirmations, reminders, support updates, payment notices, security alerts, and policy updates.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide and improve the Platform

• maintain records

• process transactions

• resolve disputes

• investigate incidents and claims

• enforce agreements

• prevent fraud and abuse

• comply with legal, tax, accounting, or regulatory obligations

Retention periods may vary depending on the type of information and the reason it was collected.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly if you suspect unauthorized access or misuse.

9. Your Choices and Rights

Depending on your location and applicable law, you may have rights to:

• access certain personal information

• correct inaccurate information

• request deletion of certain information

• opt out of certain marketing communications

• request information about how your personal information is processed

We may need to verify your identity before processing certain requests. Some rights may be limited by law or subject to valid business, legal, or security exceptions.

For privacy-related requests, contact: legal@cleanr.app

10. Children’s Privacy

The Platform is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

11. External Links and Third-Party Services

The Platform may contain links to third-party websites, tools, or services. Cleanr is not responsible for the privacy practices of those third parties. Their practices are governed by their own policies and terms.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal obligations, or Platform features. Any updates will be posted on this page with a revised Effective Date.

Your continued use of the Platform after the updated Effective Date signifies your acknowledgment of the revised Privacy Policy.

13. Contact Us

For privacy questions, requests, or concerns, contact:

Cleanr LLC
Email: legal@cleanr.app
Address: 8 The GRN, STE. B Dover, DE. 19901
Support Email: support@cleanr.app
Phone: (470)857-1116