Cleanr Terms & Conditions

Effective Date: March 1, 2026

These Terms & Conditions (“Terms”) govern your access to and use of the Cleanr website, applications, booking tools, provider tools, communications, and related services operated by Cleanr LLC (“Cleanr,” “Company,” “we,” “our,” or “us”). By accessing or using the platform, you agree to be bound by these Terms.

If you do not agree to these Terms, do not use the platform.

For questions about these Terms, contact legal@cleanr.app.

1. Overview

Cleanr is a technology marketplace that facilitates connections between customers and independent third-party cleaning service providers (“CSPs”). Cleanr does not directly perform cleaning services unless expressly stated otherwise in a separate written agreement.

By accessing or using the platform, including any Cleanr website, software, application, messaging channel, or related service, you agree to these Terms and to any policies incorporated into them by reference.

2. Changes to These Terms

We may update these Terms from time to time. Any changes will become effective when posted on the platform, unless a different effective date is stated. Your continued use of the platform after updated Terms are posted constitutes your acceptance of the revised Terms.

3. Marketplace Role

Cleanr is a marketplace platform, not the direct provider of cleaning services. The platform enables users to request, schedule, manage, and pay for services offered by independent third-party CSPs.

Cleanr may facilitate communications, booking workflows, payments, trust and safety processes, quality standards, support functions, and related platform operations. However, Cleanr does not control the manner and means by which a CSP performs services.

4. Independent Service Providers

CSPs are independent contractors and independent businesses. They are not employees, agents, partners, joint venturers, or franchisees of Cleanr unless expressly stated otherwise in a separate written agreement.

Each CSP is solely responsible for the services they perform, including the manner, method, timing, conduct, tools, supplies, and compliance applicable to their work, subject to platform rules and quality standards.

5. Cleanr Booking Protection

For certain eligible bookings made and paid entirely through the Cleanr platform, Cleanr may make available limited Cleanr Booking Protection.

Cleanr Booking Protection is governed exclusively by a separate Cleanr Booking Protection Policy, which may include eligibility requirements, exclusions, deadlines, documentation rules, claim procedures, and reimbursement limits.

Cleanr Booking Protection:

• applies only to eligible bookings made and paid through Cleanr
• does not apply to off-platform work, side arrangements, or cash transactions
• is limited, conditional, and subject to review
• is not a guarantee that every complaint, claim, or loss will be approved or reimbursed

6. No Guarantee of Provider Performance

Cleanr may use screening, onboarding, verification, background-check partners, ratings, reviews, or quality-control processes, but Cleanr does not guarantee the quality, safety, legality, suitability, punctuality, or outcome of any services performed by a CSP.

You use the platform and engage providers at your own discretion and risk, subject only to any express rights available under applicable policies, including any applicable Cleanr Booking Protection policy.

7. Eligibility to Use the Platform

You may use the platform only if you are at least 18 years old and capable of entering into a legally binding agreement.

By using the platform, you represent and warrant that:

• you are legally eligible to enter into these Terms
• all information you provide is accurate and complete
• you will keep your account information updated
• you will comply with all applicable laws and regulations

8. Accounts and Security

You may be required to create an account to access certain features. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You agree to notify Cleanr promptly of any unauthorized access, suspected misuse, or security breach involving your account.

Cleanr may require identity verification or additional information at any time as a condition of account access, booking, payout, support, or trust and safety review.

9. Acceptable Use

You agree that you will not use the platform or any related software or services to:

• violate any law or regulation
• commit fraud or engage in deceptive conduct
• submit false, misleading, or incomplete information
• harass, threaten, abuse, or harm any person
• interfere with or disrupt the platform or its systems
• attempt unauthorized access to accounts, systems, or data
• transmit spam, malware, harmful code, or other malicious material
• misuse reviews, ratings, referrals, claims, credits, promotions, or support channels
• use the platform in a way that creates nuisance, annoyance, or inconvenience
• copy, scrape, mirror, frame, distribute, or exploit platform content without written permission
• use bots, scripts, crawlers, or automated systems that impair or burden the platform

10. Off-Platform Transactions Prohibited

Users may not use Cleanr to identify, communicate with, or book a CSP and then move payment or related services off-platform in order to avoid fees, policies, monitoring, protections, or platform rules.

Off-platform transactions, side arrangements, or cash bookings may result in suspension or termination of access and will void any potential Cleanr Booking Protection associated with the booking.

11. SMS, Email, and Platform Communications

By creating an account, requesting services, applying as a provider, or otherwise using the platform, you consent to receive communications from Cleanr, including by email, phone, push notification, or SMS/text message, as permitted by law.

These communications may include:

• booking confirmations
• reminders
• support updates
• account notices
• security alerts
• service-related messages
• promotional or marketing messages, where permitted

Message and data rates may apply. You may opt out of marketing communications, but you may still receive transactional or service-related communications.

12. Software and Limited License

Subject to your compliance with these Terms, Cleanr grants you a limited, non-exclusive, non-transferable, revocable license to access and use the platform and related software for personal or internal business use in connection with the intended purposes of the platform.

No rights are granted except as expressly stated in these Terms.

13. Restrictions

You may not, and may not permit any third party to:

• license, sublicense, sell, resell, transfer, assign, distribute, or commercially exploit the platform except as expressly authorized
• modify, adapt, translate, or create derivative works based on the platform or software
• reverse engineer, decompile, or attempt to extract source code except where prohibited by law
• build a competing product or service using the platform, software, or related features as a reference
• launch automated programs or scripts that interfere with the operation or performance of the platform
• remove, alter, or obscure any copyright, trademark, or proprietary notices

14. Payments, Fees, and Refunds

By providing a payment method, you authorize Cleanr and its payment processors to charge applicable amounts associated with your use of the platform, including:

• service fees
• booking fees
• cancellation fees
• tips
• add-ons
• applicable taxes
• other disclosed charges

Charges may become due at booking, upon completion, upon cancellation, or at another time disclosed during checkout or account use.

Unless otherwise stated in an applicable policy, fees paid through the platform are non-refundable. Cleanr may issue refunds, credits, or adjustments in its discretion or where required by law or policy.

Cleanr may change pricing, fees, promotions, credits, or incentives at any time.

15. Intellectual Property

The platform, software, content, design, features, workflows, trademarks, logos, service marks, text, graphics, images, and related materials are owned by Cleanr or its licensors and are protected by intellectual property laws.

These Terms do not grant you any ownership rights in the platform or any Cleanr intellectual property.

If you submit comments, ideas, feedback, suggestions, or recommendations regarding the platform, you grant Cleanr the right to use them without restriction or compensation.

16. Service Mark Notice

“Cleanr,” the Cleanr name, logo, and related branding elements are trademarks or service marks of Cleanr LLC or its licensors. Unauthorized use is prohibited.

17. Privacy

Your use of the platform is also subject to the Cleanr Privacy Policy, which describes how Cleanr collects, uses, discloses, and protects personal information.

18. Copyright Complaints

If you believe content available through the platform infringes your copyright, you may submit a notice to Cleanr in accordance with applicable law, including the Digital Millennium Copyright Act where applicable.

19. Disclaimers

Except as expressly stated in an applicable policy, including any Cleanr Booking Protection policy for eligible bookings, the platform, software, and related services are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, Cleanr disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, security, reliability, and accuracy.

20. Limitation of Liability

To the fullest extent permitted by law, Cleanr and its affiliates, licensors, service providers, officers, directors, employees, contractors, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including damages for lost profits, lost revenue, lost data, business interruption, goodwill loss, or emotional distress, arising out of or relating to the platform, software, services, bookings, providers, or these Terms.

Except for any valid and approved obligation expressly arising under a separate Cleanr Booking Protection policy, Cleanr’s aggregate liability arising out of or relating to these Terms or the platform shall not exceed the greater of:

• the amount paid by you to Cleanr in connection with the specific booking giving rise to the claim, or
• $250

21. Indemnification

You agree to indemnify, defend, and hold harmless Cleanr and its affiliates, officers, directors, employees, contractors, agents, licensors, and service providers from and against any claims, demands, liabilities, damages, losses, judgments, settlements, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to:

• your use of the platform
• your violation of these Terms
• your violation of applicable law
• your fraud, misconduct, negligence, or false statements
• your infringement or violation of any rights of another person or entity

22. Suspension and Termination

Cleanr may suspend, restrict, or terminate your access to the platform at any time, with or without notice, if Cleanr believes you have violated these Terms, created risk, engaged in fraud, submitted false information, circumvented the platform, failed to cooperate in an investigation, or otherwise acted in a way that is harmful to Cleanr, its users, or the platform.

Termination does not relieve you of obligations that arose before termination.

23. Governing Law and Venue

These Terms are governed by the laws of the State of Georgia, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms or the platform shall be brought exclusively in the state or federal courts located in Fulton County, Georgia, and you consent to the jurisdiction and venue of those courts.

24. Miscellaneous

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Cleanr’s failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

These Terms, together with any policies incorporated by reference, constitute the entire agreement between you and Cleanr regarding the platform and supersede any prior or contemporaneous agreements, understandings, or communications relating to the subject matter.

25. Contact

If you have questions about these Terms, contact:

Cleanr LLC
Email: legal@cleanr.app